Support

Have questions, or need some help?
Feel free to email our support team! support@moshi.com

Address:
Moshi 221 Main Street San Francisco, CA 94105

Shipping Info

Moshi currently offers shipping to the continental United States and Canada only. For the continental US, we offer two different shipping options.

The cheapest shipping method is ground shipping, which is free of cost for any Moshi store purchase. We also offer expedited shipping for those looking for a faster shipping option. Moshi will automatically poll multiple shipping carriers in order to ensure that you have the lowest price possible based on your order and location. Moshi does not inflate the cost of shipping.

For orders going to Canada, we offer shipping at a flat rate of $15. Taxes, duties, and any other relevant shipping fees are taken care of by us.

We strive to process all our orders as soon as possible. Due to our rapid order processing, there is no guarantee that an order may be canceled, and the order may have to be sent back as a return in order to process a refund.

Currently, Moshi does not provide service to mail forwarding services that export out of the country, nor do we deliver to the US territories, PO boxes, APOs, or FPOs. As an additional restriction, Moshi will not ship to international mail-forwarding services. Orders with these addresses listed are generally canceled and refunded. Customers will receive a note with their credit memos to notify them should this happen.