IonXchange

Our lonXchange program promotes the responsible recycling of mobile battery packs and cases by offering free shipping of your old battery products and a 20% discount on your next moshi.com purchase. Free shipping labels are extended to individuals looking to dispose of any brand's rechargeable lithium-ion (or polymer) mobile battery products that have reached end-of-life.
Complete the recycling form.
Ship us your old battery.
Receive your 20% discount.
Recycle Now
Fill out this form to get started. Have you already shipped your battery? Check the status HERE.

Battery Weight

We only accept batteries 2 pounds or under.
IonXchange Terms & Conditions

Eligible products are lithium-ion or lithium-ion polymer rechargeable battery packs and/or battery cases used to charge phone, tablets, or other USB-charging devices. If the battery(ies) received are not lithium-ion, lithium polymer or otherwise ineligible, then a discount will not be issued. Eligibility is at the discretion of Moshi and is non-disputable. For ineligible electronics or batteries, please refer to Call2Recycle to find a drop-off location near you.

Ownership of all items in package is transferred to Moshi when the package is received by Moshi. Please retain your tracking number to verify it arrives at Moshi, packages that are not received by Moshi will not be eligible for a discount.

It is the responsibility of the customer to ensure that packages are safely shipped. All batteries shipped must follow these guidelines from USPS:

  • 1. The lithium content must not exceed 20 Wh (Watt-hour rating) per cell.
  • 2. The total aggregate lithium content must not exceed 100 Wh per battery.
  • 3. The secondary lithium cells and batteries must be mailed in “the originally sealed packaging” and no more than three batteries.
  • 4. The sealed packages of batteries must be sepa­rated and cushioned to prevent short circuit, movement, or damage.
  • 5. The shipment must be contained in a strong enough sealed package to prevent crushing of the package or exposure of the contents during nor­mal handling in the mail.
  • 6. The outside of the package must be marked on the address side “Package Contains Lithium-ion Batteries (no lithium metal).”


A discount coupon will be emailed once the package is received, processed and confirmed to contain eligible product(s). Moshi will accept packages which contain multiple eligible items as long as total weight is under 2 pounds. Participants are limited to one prepaid shipping label and one discount code every 180 days.
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Confirmation
Thank you for submitting your battery for recycling, your reference number is:
This number has also been e-mailed to you and can be used to check the status of your battery return.

How it works

Moshi will generate a prepaid USPS shipping label for you after you fill out the recycling form.

Place your battery in a plastic bag and seal it in a shipping box. Apply the shipping label to the box, using it to cover any previous labels or barcodes. Take note of your tracking number and drop the package off at your local post office or give it to your postal carrier. Allow 5-10 business days for delivery and/or processing time.

eStewardship
As part of our commitment to environmentally-sound business practices, Moshi has partnered with Call2Recycle to ensure that batteries returned to Moshi are kept out of landfills.

If you want to dispose of batteries that are not eligible for Moshi's IonXchange or do not want to ship your battery, you can find your nearest Call2Recycle drop-off location HERE.

Already sent us your battery?
Enter your reference number in the field below to check on the status of your battery return.
Waiting for approval Shipping label was created Package was processed. Discount code has been sent. Battery does not qualify. No Record found
Questions about the program? Email us at recycle@moshi.com.